Building the Ultimate AI Chatbot for Shopify Using Voiceflow to Boost Sales & Reduce Tickets

Shopify & Voiceflow: Contextual Product Recommendations

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AI-powered chatbots transform the shopping experience by integrating with Shopify store catalogs to provide personalized, context-aware recommendations based on in-stock items. For example, an AI clothing stylist curates outfits tailored to a customer’s style and preferences, while an AI beauty expert recommends skincare or makeup based on skin type and concerns, ensuring a seamless shopping journey.

In outdoor gear, AI specialists, like those at Drake Waterfowl, suggest products by considering location, weather, and customer needs. AI wine experts at Better Rhodes recommend non-alcoholic wines based on flavor profiles, while fragrance builders, like those used by Live Outlaw, help customers find their ideal scent using live product data.

By leveraging real-time catalog updates, AI delivers tailored and engaging shopping experiences, boosting customer satisfaction and driving conversions.

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Klaviyo & Voiceflow: List Growth / Deeper Segmentation

Integrating Klaviyo with Voiceflow unlocks powerful functionalities that enhance customer interactions on Shopify stores. By combining Klaviyo’s robust email marketing capabilities with Voiceflow’s AI-driven chatbot solutions, businesses can automate essential tasks, improve response times, and provide a seamless shopping experience. Below, we explore key features such as email capture, automated discount code retrieval, and back-in-stock notifications, showcasing how this integration can drive efficiency and customer satisfaction.

Email Capture via Klaviyo Integration

One of the first features we implemented was a Klaviyo and Voiceflow integration for email capture. Klaviyo is the leading email service provider for Shopify, and it allows us to trigger email flows based on chatbot interactions. After a conversation ends, the chatbot asks if the customer wants to provide their email to receive updates, promotional offers, or follow-up information.
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Klaviyo Coupon Code Lookup

It’s possible to build an automated discount code retrieval system for Shopify stores using an AI chatbot. When a customer inquires about their discount code, the chatbot can prompt them for their email address. Once provided, the AI agent can retrieve the latest discount code associated with that email and automatically send it back. This feature would streamline customer support, ensuring customers receive their codes quickly and reducing the workload for human agents.

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Klaviyo Back-in-Stock via Voiceflow Notifications

We noticed a high volume of inquiries around product availability for a merchant using an AI Chatbot on their Shopify store. Using the Klaviyo API , this feature allows the AI chatbot to collect the customer’s preferred product size and color, along with their email address. This data is then sent to Klaviyo, which automatically notifies the customer when the item is back in stock. This system ensures that potential sales aren’t lost due to product unavailability.

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Shopify & Voiceflow: Order Integration

Post-sales support is where the AI chatbot can save your team the most time by automating repetitive tasks. Handle common support (Level 1 & 2) inquiries without the need for human intervention.

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Order Tracking and Shipping Information

Many post-sales questions are about order status and shipping timelines. The ultimate AI chatbot integrates with your order management system via Streamline Connector to retrieve real-time shipping information. It can inform customers if their order has shipped, when it will arrive, and whether it has been split into multiple shipments (a common concern for large orders). This reduces ticket volume and ensures customers are kept informed throughout the shipping process.

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Handling Partial Shipments

Some merchants ship large orders in multiple boxes, which can lead to confusion when customers only receive part of their order. The AI chatbot is designed to detect split shipments and communicate this to the customer, reassuring them that the rest of their order is on its way. This feature drastically reduces the number of tickets related to incomplete shipments.

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Loop Returns & Voiceflow: Self-Service Returns

Returns and Exchanges via Loop Returns

Returns and exchanges are common post-sales inquiries, and Loop Returns is a popular Shopify app for managing this process. Integrating Loop Returns into your AI chatbot so customers can initiate a return or exchange by simply entering their email address and zip code. This eliminates the back-and-forth between customers and human support agents and allows customers to manage their returns on their own.

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Gorgias & Voiceflow Integration: Raise Tickets

For brands using Gorgias, Hubspot, Zendesk or similar platforms for their ticketing system, it's important to add advanced capabilities that take customer support to the next level. For more complex cases, the AI chatbot can gather all necessary information before escalating the ticket. This may include product details, order history, or even screenshots provided by the customer. By the time a human agent steps in, they have all the context they need to resolve the issue efficiently.

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Ticket Creation and Management

The chatbot is capable of raising support tickets directly in the CSM. If the inquiry requires human intervention, the AI chatbot automatically creates a ticket with all the relevant information—reducing the need for customers to fill out forms or repeat themselves. This ensures a smooth transition from automated to human support when needed.

Advanced Ticket Triage: Automatic Routing by Department or Support Level

One of the key enhancements is implementing advanced ticket triage. The AI chatbot can automatically route tickets to the correct department (e.g., billing, shipping, product support) or based on the complexity of the issue. For example, it can assign more straightforward tickets to Level 1 support and escalate complex cases (like technical issues or special orders) to higher-level support teams. This streamlines the support process and ensures that each ticket is handled by the right team.

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‍ReCharge & Voiceflow: Reduce Subscription Churn

The AI chatbot can be deeply integrated with ReCharge, a leading subscription management app for Shopify.

Subscription Management

The AI Chatbot would allow customers to manage their subscriptions directly within the chat interface. Change their delivery schedules, or modify their subscription preferences without leaving the conversation. This seamless experience enhances customer satisfaction and reduces friction in managing subscriptions.
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Workflows to Reduce Churn by Addressing Subscription Cancellations and Offering Discounts‍

By setting up intelligent workflows, the AI chatbot can proactively address subscription cancellations. If a customer indicates they wish to cancel, the AI chatbot can engage them by offering personalized discounts, alternative products, or flexible subscription options. This targeted interaction can help reduce churn by addressing customer concerns in real-time and providing incentives to stay subscribed.
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Collecting Data to Understand Reasons Behind Subscription Cancellations

The AI chatbot can collect valuable data on why customers are choosing to cancel their subscriptions. By prompting users to share their reasons, the AI chatbot gathers insights that can help you identify common issues or areas for improvement. This data-driven approach enables you to make informed decisions to enhance your subscription offerings and customer retention strategies.

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ReBuy & Voiceflow: Cross sell Opportunities

The AI chatbot also functions as a sales tool, suggesting complementary products based on the customer’s browsing history or previous purchases. Using advanced recommendation algorithms like ReBuy, it can increase your average order value by recommending products that pair well with what the customer is already purchasing.

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Final Thoughts

The ultimate AI chatbot for Shopify would be designed to enhance every aspect of the customer journey. From answering pre-sales questions to handling post-sales inquiries, the ultimate chatbot would integrate with key apps like Klaviyo, Loop Returns, and Streamline Connector to automate repetitive tasks and improve customer satisfaction. It also uses review sentiment analysis and recommendation algorithms to increase sales and ensure customers receive the best product recommendations based on real customer feedback.

Whether you’re just starting to explore AI chatbots or you’re ready to build a fully integrated system, our team can help you create a chatbot that delivers exceptional customer service and drives sales.

Let’s talk about how we can bring the ultimate AI chatbot to your Shopify store and transform your customer experience.