Building the Ultimate AI Chatbot for Shopify Using Voiceflow to Boost Sales & Reduce Tickets

1. Contextual Product Recommendations

AI-powered chatbots transform the shopping experience by integrating with Shopify store catalogs to provide personalized, context-aware recommendations based on in-stock items. For example, an AI clothing stylist curates outfits tailored to a customer’s style and preferences, while an AI beauty expert recommends skincare or makeup based on skin type and concerns, ensuring a seamless shopping journey.

By leveraging real-time catalog updates, AI delivers tailored and engaging shopping experiences, boosting customer satisfaction and driving conversions. Get our Free Shopify x Voiceflow.

Real Use Case: Better Rhodes, a retailer specializing in non-alcoholic beverages, uses an AI-powered virtual sommelier built with Voiceflow to assist customers by answering queries, recommending products, and suggesting meal pairings. As non-alcoholic drinks attract buyers often in need of education, the chatbot helps by providing personalized advice, such as recommending the best wine alternative for a romantic salmon dinner.

A key feature of this AI is its ability to leverage large language models (LLMs) to cross-reference tasting notes with Better Rhodes' Shopify product catalog, providing instant product suggestions. For example, a customer might ask, "Find me a non-alcoholic wine similar to St. Supery," and the chatbot will quickly recommend a comparable option. This process, which would traditionally take months to manually curate, is now immediate, allowing customers to easily explore non-alcoholic alternatives to wines they already enjoy. By streamlining product discovery and enhancing customer confidence, the chatbot makes it easier for buyers to navigate the relatively new non-alcoholic beverage market.

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2. Klaviyo x Voiceflow Integration

Integrating Klaviyo with Voiceflow unlocks powerful functionalities that enhance customer interactions on Shopify stores. By combining Klaviyo’s robust email marketing capabilities with Voiceflow’s AI-driven chatbot solutions, businesses can automate essential tasks, improve response times, and provide a seamless shopping experience. Below, we explore key features such as email capture, automated discount code retrieval, and back-in-stock notifications, showcasing how this integration can drive efficiency and customer satisfaction.

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List Growth & Deeper Segmentation

Drake Waterfowl leverages AI-powered conversational product recommendations to boost email list growth and improve customer engagement. During chatbot interactions, users are prompted to share their email addresses to receive personalized recommendations, exclusive offers, and discounts. These emails are seamlessly uploaded to Klaviyo, creating new profiles and triggering automated email flows for follow-ups and promotions. This integration not only enhances the shopping experience but also helps Drake Waterfowl build a highly targeted lead list, driving repeat purchases and long-term customer loyalty. Get the Klaviyo x Voiceflow template.
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Klaviyo Coupon Code Lookup (In-Development)

It’s possible to build an automated discount code retrieval system for Shopify stores using an AI chatbot. When a customer inquires about their discount code, the chatbot can prompt them for their email address. Once provided, the AI agent can retrieve the latest discount code associated with that email and automatically send it back. This feature would streamline customer support, ensuring customers receive their codes quickly and reducing the workload for human agents.

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Klaviyo Back-in-Stock via Voiceflow Notifications (Launching Soon)

We noticed a high volume of inquiries around product availability for a merchant using an AI Chatbot on their Shopify store. Using the Klaviyo API , this feature allows the AI chatbot to collect the customer’s preferred product size and color, along with their email address. This data is then sent to Klaviyo, which automatically notifies the customer when the item is back in stock. This system ensures that potential sales aren’t lost due to product unavailability.

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3. Order History Integration

Order Tracking and Shipping Information

Many post-sales questions are about order status and shipping timelines. The ultimate AI chatbot integrates with your order management system via Streamline Connector to retrieve real-time shipping information. It can inform customers if their order has shipped, when it will arrive, and whether it has been split into multiple shipments (a common concern for large orders). This reduces ticket volume and ensures customers are kept informed throughout the shipping process. Get the free Shopify Order x Voiceflow Function.

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Handling Partial Shipments

Some merchants ship large orders in multiple boxes, which can lead to confusion when customers only receive part of their order. The AI chatbot is designed to detect split shipments and communicate this to the customer, reassuring them that the rest of their order is on its way. This feature drastically reduces the number of tickets related to incomplete shipments.

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4. Loop Returns x Voiceflow

Self-Service Returns and Exchanges via Loop Returns

Returns and exchanges are common post-sales inquiries, and Loop Returns is a popular Shopify app for managing this process. Integrating Loop Returns into your Voiceflow AI chatbot so customers can initiate a return or exchange by simply entering their email address and zip code. This eliminates the back-and-forth between customers and human support agents and allows customers to manage their returns on their own. Get the Loop Returns x Voiceflow Function.

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5. Gorgias x Voiceflow Integration

For brands using Gorgias or similar CSM platforms for their ticketing system, it's important to add advanced capabilities that take customer support to the next level. For more complex cases, the Voiceflow AI chatbot can gather all necessary information before escalating the ticket. This may include product details, order history, or even screenshots provided by the customer. By the time a human agent steps in, they have all the context they need to resolve the issue efficiently. Get the Gorgias integration with AI -  Voiceflow Function.

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Ticket Creation and Management

The chatbot is capable of raising support tickets directly in the CSM. If the inquiry requires human intervention, the AI chatbot automatically creates a ticket with all the relevant information—reducing the need for customers to fill out forms or repeat themselves. This ensures a smooth transition from automated to human support when needed.

Advanced Ticket Triage: Automatic Routing by Department or Support Level

One of the key enhancements is implementing advanced ticket triage. The AI chatbot can automatically route tickets to the correct department (e.g., billing, shipping, product support) or based on the complexity of the issue. For example, it can assign more straightforward tickets to Level 1 support and escalate complex cases (like technical issues or special orders) to higher-level support teams. This streamlines the support process and ensures that each ticket is handled by the right team.

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6. ReCharge/Skio X Voiceflow Integration

The AI chatbot can be deeply integrated with ReCharge, a leading subscription management app for Shopify. The AI Chatbot would allow customers to manage their subscriptions directly within the chat interface. Change their delivery schedules, or modify their subscription preferences without leaving the conversation. This seamless experience enhances customer satisfaction and reduces friction in managing subscriptions.

Workflows to Reduce Churn by Addressing Subscription Cancellations and Offering Discounts‍

By setting up intelligent workflows, the AI chatbot can proactively address subscription cancellations. If a customer indicates they wish to cancel, the AI chatbot can engage them by offering personalized discounts, alternative products, or flexible subscription options. This targeted interaction can help reduce churn by addressing customer concerns in real-time and providing incentives to stay subscribed.
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Collecting Data to Understand Reasons Behind Subscription Cancellations

The AI chatbot can collect valuable data on why customers are choosing to cancel their subscriptions. By prompting users to share their reasons, the AI chatbot gathers insights that can help you identify common issues or areas for improvement. This data-driven approach enables you to make informed decisions to enhance your subscription offerings and customer retention strategies.

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7. Cross sell Opportunities

The AI chatbot also functions as a sales tool, suggesting complementary products based on the customer’s browsing history or previous purchases. Using advanced recommendation algorithms like ReBuy, it can increase your average order value by recommending products that pair well with what the customer is already purchasing.

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Final Thoughts

The ultimate AI chatbot for Shopify would be designed to enhance every aspect of the customer journey. From answering pre-sales questions to handling post-sales inquiries, the ultimate chatbot would integrate with key apps like Klaviyo, Loop Returns, and Streamline Connector to automate repetitive tasks and improve customer satisfaction. It also uses review sentiment analysis and recommendation algorithms to increase sales and ensure customers receive the best product recommendations based on real customer feedback.

Whether you’re just starting to explore AI chatbots or you’re ready to build a fully integrated system, our team can help you create a chatbot that delivers exceptional customer service and drives sales.

Let’s talk about how we can bring the ultimate AI chatbot to your Shopify store and transform your customer experience.